Forrester
Forrester Forrester Research identifies and analyzes emerging trends in technology and their impact on business. Forrester provides companies with rigorous research, practical ideas, and objective guidance to help them thrive on technology change. Research topics include Automotive, Financial Services, Healthcare, IT Security and Spending, and Media and Entertainment, to name a few.
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Month of 2009-09-01:
Name Date
Turning Your B2B Web Site Into A Community Hub Turning Your B2B Web Site Into A Community Hub 2009-09-30
Making Leaders Successful Every Day September ##, #### Turning Your B#B Web Site Into A Community Hub by G. Oliver Young and Peter Burris for Technology Product Management & Marketing Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is
Sidewiki: Dealing With Google's Land Grab Sidewiki: Dealing With Google 2009-09-30
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Interactive Marketing Professionals ExECUTIvE SUMMARy Google announced Sidewiki, a product that allows users of Google
The Customer Experience Generation Gap The Customer Experience Generation Gap 2009-09-30
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Customer Experience Professionals ExECUTIvE SUMMARy Across most industries, Seniors give firms the highest marks for
Inquiry Spotlight: Demand Management, Q3 2009 Inquiry Spotlight: Demand Management, Q3 2009 2009-09-30
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For CIOs ExECUTIvE SUMMARy Despite reduced IT budgets, demand for IT services continues and in some
State And Local Government: Find ARRA Support In PPM Tools State And Local Government: Find ARRA Support In PPM Tools 2009-09-30
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For CIOs ExECUTIvE SUMMARy The American Recovery and Reinvestment Act (ARRA), signed in February of ####
To Invest Wisely, Know The Business Value Of Diverse CRM Solutions To Invest Wisely, Know The Business Value Of Diverse CRM Solutions 2009-09-30
Making Leaders Successful Every Day September ##, #### To Invest Wisely, Know The Business Value Of Diverse CRM Solutions by William Band for Business Process & Applications Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information
Selecting An Agency For Social Marketing Selecting An Agency For Social Marketing 2009-09-30
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Interactive Marketing Professionals ExECUTIvE SUMMARy Social marketing is a hot topic in the world today
The Web Content Management Maturity Model The Web Content Management Maturity Model 2009-09-30
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Information & Knowledge Management Professionals ExECUTIvE SUMMARy Few enterprises map out long-term strategies for the
IT Cost Reduction Is Different This Time IT Cost Reduction Is Different This Time 2009-09-30
Case Study: ABN AMRO Cuts Costs, Improves Data Quality In Document Output And Core Apps Case Study: ABN AMRO Cuts Costs, Improves Data Quality In Document Output And Core Apps 2009-09-29
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Information & Knowledge Management Professionals ExECUT I v E S U M MA Ry Today#;s
Social Media For Product Development Social Media For Product Development 2009-09-29
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Consumer Product Strategy Professionals ExECUT I v E S U M MA Ry While much
Music Product Manifesto: The Product Features That Will Save Recorded Music Music Product Manifesto: The Product Features That Will Save Recorded Music 2009-09-29
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Consumer Product Strategy Professionals ExECUTIvE SUMMARy In ####, the album celebrates its ###th birthday and
US And Global IT Market Outlook: Q3 2009 US And Global IT Market Outlook: Q3 2009 2009-09-29
Making Leaders Successful Every Day September ##, #### US And Global IT Market Outlook: Q# #### by Andrew H. Bartels for Vendor Strategy Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on
Lean: The New Business Technology Imperative Lean: The New Business Technology Imperative 2009-09-29
Making Leaders Successful Every Day September ##, #### Lean: The New Business Technology Imperative by Connie Moore, Clay Richardson, John R. Rymer, Ted Schadler, and Dave West for Business Process & Applications Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized
Case Study: Royal Bank Of Canada Provides A Blueprint For A Next-Generation Sales Site Case Study: Royal Bank Of Canada Provides A Blueprint For A Next-Generation Sales Site 2009-09-29
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For eBusiness & Channel Strategy Professionals ExECUTIvE SUMMARy Royal Bank of Canada (RBC) topped Forrester#;s Canadian
The ROI Of Imaging The ROI Of Imaging 2009-09-29
Making Leaders Successful Every Day September ##, #### The ROI Of Imaging by Sheri McLeish for Information & Knowledge Management Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on best available resources. Opinions
Best Practices: Mastering Output Options For Customer Communications Best Practices: Mastering Output Options For Customer Communications 2009-09-29
Making Leaders Successful Every Day September ##, #### Best Practices: Mastering Output Options For Customer Communications by Craig Le Clair and Sheri McLeish for Business Process & Applications Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited
European Digital TV Forecast, 2009 To 2014 — Dealing With Competition Intensification European Digital TV Forecast, 2009 To 2014 — Dealing With Competition Intensification 2009-09-29
Case Study: Yola.com Achieves Customer Service Scalability Goal Using Social Media Case Study: Yola.com Achieves Customer Service Scalability Goal Using Social Media 2009-09-28
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Business Process & Applications Professionals ExECUTIvE SUMMARy Yola.com is an online Web site builder that
Your Enterprise Database Security Strategy 2010 Your Enterprise Database Security Strategy 2010 2009-09-28
Making Leaders Successful Every Day September ##, #### Your Enterprise Database Security Strategy #### by Noel Yuhanna for Application Development & Program Management Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on best
Case Study: NetApp Marketing Takes Ownership Of Its Community Initiative To Ensure Success Case Study: NetApp Marketing Takes Ownership Of Its Community Initiative To Ensure Success 2009-09-28
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Business Process & Applications Professionals ExECUTIvE SUMMARy NetApp is an industry-leading provider of storage and
Case Study: Intel Uses Social Media To Transform The Customer Experience Case Study: Intel Uses Social Media To Transform The Customer Experience 2009-09-28
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Business Process & Applications Professionals ExECUTIvE SUMMARy Most people know Intel as a provider of microprocessors
Case Study: Cisco Consumer Business Group Builds The Business Case For Social Media Case Study: Cisco Consumer Business Group Builds The Business Case For Social Media 2009-09-28
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Business Process & Application Professionals ExECUTIvE SUMMARy Consumer Business Group (CBG) -- formerly Linksys -- is a division
Mobile Device Management Trends And Best Practices Mobile Device Management Trends And Best Practices 2009-09-28
What The Media Meltdown Means For Marketing What The Media Meltdown Means For Marketing 2009-09-28
Case Study: USA.gov Achieves Cloud Bursting Efficiency Using Terremark's Enterprise Cloud Case Study: USA.gov Achieves Cloud Bursting Efficiency Using Terremark 2009-09-25
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Infrastructure & Operations Professionals ExECUT I v E S U M MA Ry USA.gov, one
US Affiliate Marketing Forecast, 2009 To 2014 US Affiliate Marketing Forecast, 2009 To 2014 2009-09-25
Making Leaders Successful Every Day September ##, #### US Affiliate Marketing Forecast, #### To #### by Patti Freeman Evans for eBusiness & Channel Strategy Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on
Solving The Cross-Sell Imperative In Financial Services Solving The Cross-Sell Imperative In Financial Services 2009-09-25
Making Leaders Successful Every Day September ##, #### Solving The Cross-Sell Imperative In Financial Services by Brad Strothkamp for Consumer Product Strategy Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on
Technology For Supporting Business Transformation Technology For Supporting Business Transformation 2009-09-25
Interactive Agencies Struggle With Web Usability Interactive Agencies Struggle With Web Usability 2009-09-25
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Customer Experience Professionals ExECUTIvE SUMMARy Forrester applied its Web Site Review methodology to ## reference
Role Overview: IT Asset Life-Cycle Manager Role Overview: IT Asset Life-Cycle Manager 2009-09-25
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Infrastructure & Operations Professionals ExECUTIvE SUMMARy The effective and efficient implementation of an IT asset life
The Customer Experience Review, Q3 2009 The Customer Experience Review, Q3 2009 2009-09-25
Adobe's Acquisition Of Omniture Rocks Online Marketing Adobe 2009-09-24
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Customer Intelligence Professionals ExECUTIvE SUMMARy On September ##, ####, Adobe announced that it would acquire
How To Reach Middle-Aged Dutch Consumers How To Reach Middle-Aged Dutch Consumers 2009-09-24
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Marketing Leadership Professionals Includes data from Consumer Technographics® ExECUTIvE SUMMARy Middle-aged consumers account for
How Has The Recession Changed European Consumers' Attitudes Toward Brands? How Has The Recession Changed European Consumers 2009-09-24
Making Leaders Successful Every Day September ##, #### How Has The Recession Changed European Consumers#;Attitudes Toward Brands? by Mary Beth Kemp for Marketing Leadership Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is
Global EA Drives Global IT: Case Studies Global EA Drives Global IT: Case Studies 2009-09-24
Making Leaders Successful Every Day September ##, #### Global EA Drives Global IT: Case Studies by Jost Hoppermann for Enterprise Architecture Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on best available
A Look At The State Of HR Technology A Look At The State Of HR Technology 2009-09-24
European Social Networking Use Accelerates European Social Networking Use Accelerates 2009-09-24
European IPTV Forecast, 2009 To 2014 European IPTV Forecast, 2009 To 2014 2009-09-23
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Consumer Product Strategy Professionals ExECUTIvE SUMMARy IPTV adoption in Western Europe will continue to enjoy
Executive Q&A: Marketing Mix Modeling Executive Q&A: Marketing Mix Modeling 2009-09-23
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Customer Intelligence Professionals ExECUTIvE SUMMARy The current economic climate is causing marketers to wake up
Global Banking Platform Deals 2008 Global Banking Platform Deals 2008 2009-09-23
Why Mobile Internet's Time Has Come Why Mobile Internet 2009-09-23
North American Insurance IT Spending In 2009 North American Insurance IT Spending In 2009 2009-09-22
Making Leaders Successful Every Day September ##, #### North American Insurance IT Spending In #### by Ellen Carney for Technology Sales Enablement Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on best
Case Study: How AT&T Is Helping The Williams F1 Racing Team Become More Competitive Case Study: How AT&T Is Helping The Williams F1 Racing Team Become More Competitive 2009-09-22
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Vendor Strategy Professionals ExECUTIVE SUMMARy AT&T is the title sponsor and exclusive telecommunications services
B2B Lead Management Automation Market Overview B2B Lead Management Automation Market Overview 2009-09-22
Making Leaders Successful Every Day September ##, #### B#B Lead Management Automation Market Overview by Laura Ramos for Technology Product Management & Marketing Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on best
2009 Canadian Telecom Outlook 2009 Canadian Telecom Outlook 2009-09-22
Dell's Plans to Acquire Perot Systems Dell 2009-09-22
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Vendor Strategy Professionals ExECUTIVE SUMMARy While the proposed acquisition of Perot Systems by Dell does
Firms Struggle To Measure Customer Experience Across Channels Firms Struggle To Measure Customer Experience Across Channels 2009-09-22
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Customer Experience Professionals ExECUTIvE SUMMARy Forrester recently surveyed decision-makers at ## companies and found
Why Americans Research Financial Products Online But Buy Through Other Channels Why Americans Research Financial Products Online But Buy Through Other Channels 2009-09-22
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For eBusiness & Channel Strategy Professionals ExECUTIvE SUMMARy Many US customers use multiple channels when buying financial
The Five Most Valuable SOA Governance Practices The Five Most Valuable SOA Governance Practices 2009-09-22
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Enterprise Architecture Professionals ExECUTIvE SUMMARy A recent Forrester survey showed that SOA governance increases SOA
Global Initiatives Require Enterprise IT Executive Committees Global Initiatives Require Enterprise IT Executive Committees 2009-09-22
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For CIOs ExECUTIvE SUMMARy Paraphrasing Winston Churchill, committees are like democracy -- the "worst form of government
SOA Governance: The Practices That Most Ensure Success SOA Governance: The Practices That Most Ensure Success 2009-09-22
Warning: Don't Assume Your Business Processes Use Master Data Warning: Don 2009-09-21
Making Leaders Successful Every Day September ##, #### Warning: Don#;t Assume Your Business Processes Use Master Data by Rob Karel and Clay Richardson for Business Process & Application Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly
What Matters Most When Hiring An Interactive Agency For Web Design? What Matters Most When Hiring An Interactive Agency For Web Design? 2009-09-21
Enhancing Revenue With A Simple Segmentation Enhancing Revenue With A Simple Segmentation 2009-09-21
Case Study: How HP Drives World-Class Product Innovation Case Study: How HP Drives World-Class Product Innovation 2009-09-21
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Consumer Product Strategy Professionals ExECUTIvE SUMMARy In HP#;s ##-year history, it has innovated
Best Practices For Selecting And Managing Your Oracle Implementation Provider Best Practices For Selecting And Managing Your Oracle Implementation Provider 2009-09-18
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Sourcing & Vendor Management Professionals ExECUTIVE SUMMARy Forrester surveyed ### Oracle implementation client references and found
Economic Forces Drive Lean BPM Trends And Adoption Economic Forces Drive Lean BPM Trends And Adoption 2009-09-18
Integrate EA With Project Portfolio Management Governance Integrate EA With Project Portfolio Management Governance 2009-09-18
Making Leaders Successful Every Day September ##, #### Integrate EA With Project Portfolio Management Governance by Henry Peyret for Enterprise Architecture Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on best available
Footwear Manufacturers' Cross-Channel Experience, 2009 Footwear Manufacturers 2009-09-18
Making Leaders Successful Every Day September ##, #### Footwear Manufacturers#; Cross-Channel Experience, #### by Adele Sage for Customer Experience Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on best available resources
How European Firms Tune Global IT Service Delivery Models How European Firms Tune Global IT Service Delivery Models 2009-09-18
Enhance Your Product Strategy With Convenient Customer Service Enhance Your Product Strategy With Convenient Customer Service 2009-09-18
How To Survive The Browser Wars How To Survive The Browser Wars 2009-09-17
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Customer Experience Professionals ExECUTIvE SUMMARy The browser wars have turned hot! How can companies deliver
CIOs: Plan Effectiveness Reviews To Squeeze More Value From ERP Investments CIOs: Plan Effectiveness Reviews To Squeeze More Value From ERP Investments 2009-09-17
What Industry Buyers Want From The Tech Marketer What Industry Buyers Want From The Tech Marketer 2009-09-17
From Information Technology To Business Technology: An Interview With George F. Colony From Information Technology To Business Technology: An Interview With George F. Colony 2009-09-16
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Business Process & Application Professionals ExECUTIvE SUMMARy For the past four years, Forrester Research CEO George
Jeppesen's Customized Software Development Process Delivers Compliance And Flexibility Jeppesen 2009-09-16
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Application Development & Program Management Professionals ExECUTIvE SUMMARy In the past ## years, building highly complex
Using Social Media For Product Development Using Social Media For Product Development 2009-09-16
Market Momentum: IT Security Market, H1 2009 Market Momentum: IT Security Market, H1 2009 2009-09-16
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Vendor Strategy Professionals ExECUTIVE SUMMARy Forrester#;s market momentum overview assists vendor strategy professionals in
Beyond Babel Fish: The Increasing Value Of Machine Translation For Enterprise Content Beyond Babel Fish: The Increasing Value Of Machine Translation For Enterprise Content 2009-09-16
iPhone Apps Fill Mobile Banking Gaps iPhone Apps Fill Mobile Banking Gaps 2009-09-15
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For eBusiness & Channel Strategy Professionals ExECUT I v E S U M MA Ry Apple#;s
Get B2B Messages Right: Balance Global Consistency And Local Relevancy Get B2B Messages Right: Balance Global Consistency And Local Relevancy 2009-09-15
Making Leaders Successful Every Day September ##, #### Get B#B Messages Right: Balance Global Consistency And Local Relevancy by Jennifer Belissent, Ph.D. for Technology Product Management & Marketing Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly
Affluent Online Buyers Are Negatively Affected By The Down Economy Affluent Online Buyers Are Negatively Affected By The Down Economy 2009-09-15
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For eBusiness & Channel Strategy Professionals Includes data from Consumer Technographics® ExECUTIvE SUMMARy In spite of their
Road-Mapping: An Essential EA Skill Road-Mapping: An Essential EA Skill 2009-09-15
Targeting The European Cross-Border Buyer Targeting The European Cross-Border Buyer 2009-09-15
Making Leaders Successful Every Day September ##, #### Targeting The European Cross- Border Buyer by Patti Freeman Evans and Lauriane Camus for eBusiness & Channel Strategy Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is
The Essential Metrics For I&O The Essential Metrics For I&O 2009-09-15
Social Computing Strategies For Luxury Brands Social Computing Strategies For Luxury Brands 2009-09-15
In Hard Economic Times, Technology Companies Must Make Implementation The Priority In Hard Economic Times, Technology Companies Must Make Implementation The Priority 2009-09-15
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Technology Product Management & Marketing Professionals ExECUTIvE SUMMARy As the current recession continues, and technology buyers
War Games Help Top Leaders Build Better Strategies War Games Help Top Leaders Build Better Strategies 2009-09-15
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Technology Product Management & Marketing Professionals ExECUTIvE SUMMARy Booz Allen Hamilton#;s war-gaming practice uses
Market Update: European Systems Integrators Up Their Investments In Green IT Services Market Update: European Systems Integrators Up Their Investments In Green IT Services 2009-09-14
Making Leaders Successful Every Day September ##, #### | Updated: September ##, #### Market Update: European Systems Integrators Up Their Investments In Green IT Services by Christopher Mines for Vendor Strategy Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction
SOA Security 2009: Four Solution Patterns SOA Security 2009: Four Solution Patterns 2009-09-14
Making Leaders Successful Every Day September ##, #### SOA Security ####: Four Solution Patterns by Randy Heffner for Enterprise Architecture Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on best available resources
Does Your Web Analytics Vendor Rock? A Review Of The Forrester Wave™: Web Analytics Does Your Web Analytics Vendor Rock? A Review Of The Forrester Wave™: Web Analytics 2009-09-14
Selecting An SAP Implementation Provider Selecting An SAP Implementation Provider 2009-09-14
Embrace Risk-Focused Project Management Embrace Risk-Focused Project Management 2009-09-11
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Application Development & Program Management Professionals ExECUTIvE SUMMARy Experienced IT project managers know about risk management
Case Study: Nationwide Insurance Uses Mobile To Offer Customers Self Service On The Road Case Study: Nationwide Insurance Uses Mobile To Offer Customers Self Service On The Road 2009-09-11
Making Leaders Successful Every Day September ##, #### Case Study: Nationwide Insurance Uses Mobile To Offer Customers Self-Service On The Road by Julie Ask and Chad Mitchell for eBusiness & Channel Strategy Professionals © ####, Forrester Research, Inc. All rights reserved
What's Holding Back Your Intranet? What 2009-09-11
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Information & Knowledge Management Professionals Includes Workplace Technographics® data ExECUTIvE SUMMARy Rapidly changing business environments and
The Analog Groundswell The Analog Groundswell 2009-09-11
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Interactive Marketing Professionals ExECUTIvE SUMMARy Smart interactive marketers know that consumers trust each other more
How To Improve Searchable Self-Service Online How To Improve Searchable Self-Service Online 2009-09-11
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For eBusiness & Channel Strategy Professionals ExECUTIvE SUMMARy Searchable self-service and frequently asked questions (FAQs) are
Revealing Forrester's Green IT Maturity Assessment Revealing Forrester 2009-09-11
Oracle Fusion Middleware 11g Changes The Game Oracle Fusion Middleware 11g Changes The Game 2009-09-11
Twelve Criteria For Contact Center Outsourcers Twelve Criteria For Contact Center Outsourcers 2009-09-10
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Infrastructure & Operations Professionals ExECUTIvE SUMMARy Many companies consider outsourcing their contact center or customer service
Survey Results Show SOA Governance Improves SOA Benefit Realization Survey Results Show SOA Governance Improves SOA Benefit Realization 2009-09-10
Making Leaders Successful Every Day September ##, #### Survey Results Show SOA Governance Improves SOA Benefit Realization by Randy Heffner for Enterprise Architecture Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on
Why Travelers Contribute Ratings, Reviews, And More Online Why Travelers Contribute Ratings, Reviews, And More Online 2009-09-10
Making Leaders Successful Every Day September ##, #### Why Travelers Contribute Ratings, Reviews, And More Online by Henry H. Harteveldt for eBusiness & Channel Strategy Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based
How To Make Business-Focused Marketing A Reality How To Make Business-Focused Marketing A Reality 2009-09-10
Creating A Customer Contact Governance Council Creating A Customer Contact Governance Council 2009-09-10
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Customer Intelligence Professionals ExECUTIvE SUMMARy An enterprisewide contact strategy is an important key to success
The IT Management Software Market Outlook The IT Management Software Market Outlook 2009-09-10
Best Practices: Infrastructure-As-A-Service (IaaS) Best Practices: Infrastructure-As-A-Service (IaaS) 2009-09-09
Making Leaders Successful Every Day September #, #### | Updated: September ##, #### Best Practices: Infrastructure-As-A- Service (IaaS) by James Staten for Infrastructure & Operations Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is
Services Sourcing Strategy: How Should Leaders Adjust In The Light Of Changing Market Conditions? Services Sourcing Strategy: How Should Leaders Adjust In The Light Of Changing Market Conditions? 2009-09-09
A Day In The Life Of A US Information Worker A Day In The Life Of A US Information Worker 2009-09-09
September #, #### A Day In The Life Of A US Information Workerby Ted Schadler for Information & Knowledge Management Professionals Making Leaders Successful Every Day For Information & Knowledge Management Professionals Includes data from Workforce Technographics® ExEcUTIvE SUMMAry This is a
Understanding The Total Cost Of Listening Platforms Understanding The Total Cost Of Listening Platforms 2009-09-09
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Customer Intelligence Professionals ExECUTIvE SUMMARy Listening platforms are hot and marketers are keen to use
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