Forrester
Forrester Forrester Research identifies and analyzes emerging trends in technology and their impact on business. Forrester provides companies with rigorous research, practical ideas, and objective guidance to help them thrive on technology change. Research topics include Automotive, Financial Services, Healthcare, IT Security and Spending, and Media and Entertainment, to name a few.
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Month of 2009-06-01:
Name Date
The Smartphone Is Dead: Long Live Smart Phones And Smart Gadgets The Smartphone Is Dead: Long Live Smart Phones And Smart Gadgets 2009-06-30
Detect And Eliminate BPM Budget Busters Detect And Eliminate BPM Budget Busters 2009-06-30
Partner Program Management Is A Business-Critical Process — Even More So In An Economic Downturn Partner Program Management Is A Business-Critical Process — Even More So In An Economic Downturn 2009-06-30
Ten Tactics To Help Reduce Application Abandonment Ten Tactics To Help Reduce Application Abandonment 2009-06-30
Customer Advocacy 2009: How Customers Rate Canadian Banks Customer Advocacy 2009: How Customers Rate Canadian Banks 2009-06-30
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For eBusiness & Channel Strategy Professionals Includes data from Consumer Technographics® ExECUTIvE SUMMARy Customer advocacy -- the extent
The State Of Global Business Technology Adoption: 2009 The State Of Global Business Technology Adoption: 2009 2009-06-30
June ##, #### The State Of Global Business Technology Adoption: #### by Jennifer Belissent, Ph.D., and Heidi Lo for B#B Market Research Professionals Making Leaders Successful Every Day For B#B Market Research Professionals Includes data from Business Data Services
Next-Generation IT Requires Next-Generation EA Next-Generation IT Requires Next-Generation EA 2009-06-30
Making Leaders Successful Every Day June ##, #### Next-Generation IT Requires Next- Generation EA by Alex Cullen, Gene Leganza, Jeff Scott, and Jost Hoppermann for Enterprise Architecture Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly
Service Integration Delivers Multisourcing's Promise Service Integration Delivers Multisourcing 2009-06-30
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Sourcing & Vendor Management Professionals ExECUTIVE SUMMARy An effective multisourcing strategy needs robust service integration between
TechRadar™ For BP&A Professionals: Financial Management Applications, Q2 2009 TechRadar™ For BP&A Professionals: Financial Management Applications, Q2 2009 2009-06-30
Making Leaders Successful Every Day June ##, #### TechRadarTM For BP&A Professionals: Financial Management Applications, Q# #### by Paul D. Hamerman for Business Process & Applications Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information
The ROI Of Online Customer Service Communities The ROI Of Online Customer Service Communities 2009-06-30
Making Leaders Successful Every Day June ##, #### The ROI Of Online Customer Service Communities by Natalie L. Petouhoff, Ph.D. for Business Process & Applications Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is
The Forrester Wave™: Enterprise Database Management Systems, Q2 2009 The Forrester Wave™: Enterprise Database Management Systems, Q2 2009 2009-06-30
Making Leaders Successful Every Day June ##, #### The Forrester WaveTM: Enterprise Database Management Systems, Q# #### by Noel Yuhanna for Application Development & Program Management Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is
Hot Insurance Tech Companies To Watch In 2009: Q2 Update Hot Insurance Tech Companies To Watch In 2009: Q2 Update 2009-06-29
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Vendor Strategy Professionals ExECUT I V E S U M MA Ry The past year
Is There An App In Your Mobile Banking Future? Is There An App In Your Mobile Banking Future? 2009-06-29
The Forrester Wave™: Interactive Agencies' Web Design Capabilities, Q2 2009 The Forrester Wave™: Interactive Agencies 2009-06-29
The Future Of Location-Based Services: Four Service Categories Will Emerge The Future Of Location-Based Services: Four Service Categories Will Emerge 2009-06-29
Making Leaders Successful Every Day June ##, #### The Future Of Location-Based Services: Four Service Categories Will Emerge by Thomas Husson for Consumer Product Strategy Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information
Major Hurdles Remain In Enterprise Cloud Services Major Hurdles Remain In Enterprise Cloud Services 2009-06-29
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Sourcing & Vendor Management Professionals ExECUTIVE SUMMARy Even though cloud services delivered by major IT service
US And Global IT Market Outlook: Q2 2009 US And Global IT Market Outlook: Q2 2009 2009-06-29
Making Leaders Successful Every Day June ##, #### US And Global IT Market Outlook: Q# #### by Andrew H. Bartels for Vendor Strategy Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on
Enterprises Need Innovative Telecom Service Options And Flexibility To Address Cost Pressures Enterprises Need Innovative Telecom Service Options And Flexibility To Address Cost Pressures 2009-06-29
Making Leaders Successful Every Day June ##, #### Enterprises Need Innovative Telecom Service Options And Flexibility To Address Cost Pressures by Brownlee Thomas, Ph.D. for Sourcing & Vendor Management Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is
Inquiry Spotlight: Developing Architects, Q2 2009 Inquiry Spotlight: Developing Architects, Q2 2009 2009-06-29
Making Leaders Successful Every Day June ##, #### Inquiry Spotlight: Developing Architects, Q# #### by Jeff Scott and Katie Smillie for Enterprise Architecture Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on
Incorporating Smaller Players And Specialists Into Your Telecom Services Sourcing Strategy Incorporating Smaller Players And Specialists Into Your Telecom Services Sourcing Strategy 2009-06-29
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Sourcing & Vendor Management Professionals ExECUTIVE SUMMARy Most enterprises recognize that newer IP technologies are important
Successful Unified Communications And Collaboration Trials And Deployments Depend On Satisfying Buyers Successful Unified Communications And Collaboration Trials And Deployments Depend On Satisfying Buyers 2009-06-26
Driving Sales On Banks' Secure Web Sites Driving Sales On Banks 2009-06-26
Inquiry Spotlight: Backup, Q2 2009 Inquiry Spotlight: Backup, Q2 2009 2009-06-26
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For IT Infrastructure & Operations Professionals ExECUTIvE SUMMARy Backup is one of the most critical day-to
The Forrester Wave™: Document Output For Customer Communications Management, Q2 2009 The Forrester Wave™: Document Output For Customer Communications Management, Q2 2009 2009-06-25
Making Leaders Successful Every Day June ##, #### The Forrester WaveTM: Document Output For Customer Communications Management, Q# #### by Craig Le Clair and Sheri McLeish for Business Process & Applications Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction
Innovating Corporate Strategy Services Innovating Corporate Strategy Services 2009-06-25
Start Your Global Social Media Strategy Locally Start Your Global Social Media Strategy Locally 2009-06-25
Making Leaders Successful Every Day June ##, #### Start Your Global Social Media Strategy Locally by Jennifer Belissent, Ph.D. for Technology Product Marketing & Management Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is
Eight Models For Monetizing Digital Content Eight Models For Monetizing Digital Content 2009-06-25
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Consumer Product Strategy Professionals Includes data from Consumer Technographics®, Client Choice topic ExECUTIvE SUMMARy History
Application Security Technology Adoption Trends in 2009 Application Security Technology Adoption Trends in 2009 2009-06-25
Role Overview: Virtual Infrastructure Architect Role Overview: Virtual Infrastructure Architect 2009-06-25
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For IT Infrastructure & Operations Professionals ExECUTIvE SUMMARy As the adoption of virtualization across servers, storage, and
Distributed Enterprise 2.0 Distributed Enterprise 2.0 2009-06-24
Social Tools Help Pharma Marketers Build Customer Intelligence Social Tools Help Pharma Marketers Build Customer Intelligence 2009-06-24
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Direct Marketing Professionals Includes data from Consumer Technographics® ExECUTIvE SUMMARy The pharmaceutical industry faces significant
Why Consumers Subscribe To Financial Services Emails Why Consumers Subscribe To Financial Services Emails 2009-06-24
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Direct Marketing Professionals Includes data from Consumer Technographics® ExECUTIvE SUMMARy Marketing emails from financial institutions
How To Organize Your Company For Social Computing How To Organize Your Company For Social Computing 2009-06-24
Making Leaders Successful Every Day June ##, #### How To Organize Your Company For Social Computing by Jeremiah K. Owyang for Interactive Marketing Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on
Case Study: How Vodafone Germany Became A Convergent Operator Case Study: How Vodafone Germany Became A Convergent Operator 2009-06-24
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Vendor Strategy Professionals ExECUTIVE SUMMARy Convergence is happening today in the communications sector at multiple
Case Study: Deutsche Bank Turns To Business Architecture To Transform Business-IT Alignment Case Study: Deutsche Bank Turns To Business Architecture To Transform Business-IT Alignment 2009-06-24
Making Leaders Successful Every Day June ##, #### Case Study: Deutsche Bank Turns To Business Architecture To Transform Business-IT Alignment by Gene Leganza for Enterprise Architecture Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited
The Forrester Wave™: Records Management, Q2 2009 The Forrester Wave™: Records Management, Q2 2009 2009-06-23
Making Leaders Successful Every Day June ##, #### The Forrester WaveTM: Records Management, Q# #### by Brian W. Hill for Information & Knowledge Management Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on
US And Global IT Market Q2 2009 Outlook And 2009-2016 Long-Term Forecast US And Global IT Market Q2 2009 Outlook And 2009-2016 Long-Term Forecast 2009-06-23
Sketching The New TV Paradigm: An Update Of The European TV Market Trends Sketching The New TV Paradigm: An Update Of The European TV Market Trends 2009-06-23
Microsoft Business Intelligence (BI) And SharePoint Implementation And Integration Best Practices Microsoft Business Intelligence (BI) And SharePoint Implementation And Integration Best Practices 2009-06-23
Small IVR Investments That Pay Off Small IVR Investments That Pay Off 2009-06-23
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Customer Experience Professionals ExECUTIvE SUMMARy With low phone self-service satisfaction rates, there#;s lots
Take A Back-To-Basics Approach When Renegotiating Contingent Rates Take A Back-To-Basics Approach When Renegotiating Contingent Rates 2009-06-23
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Sourcing & Vendor Management Professionals ExECUTIVE SUMMARy Current global market conditions have sourcing and vendor management
Anatomy Of A Portfolio Management Tool Anatomy Of A Portfolio Management Tool 2009-06-23
Making Leaders Successful Every Day June ##, #### Anatomy Of A Portfolio Management Tool by Phil Murphy for Application Development & Program Management Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on best
Machine Translation Transforms Global Business Machine Translation Transforms Global Business 2009-06-23
Making Leaders Successful Every Day June ##, #### Machine Translation Transforms Global Business by Tim Walters, Ph.D. for Information & Knowledge Management Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on best
Canada And Latin America IT Outlook: 2009 To 2010 Canada And Latin America IT Outlook: 2009 To 2010 2009-06-23
Making Leaders Successful Every Day June ##, #### Canada And Latin America IT Outlook: #### To #### by Andrew H. Bartels for Vendor Strategy Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based
New Channels And Channel Models In The Demand-Network Era New Channels And Channel Models In The Demand-Network Era 2009-06-22
Spring 2009 Update On Enterprise Adoption Of Green IT Spring 2009 Update On Enterprise Adoption Of Green IT 2009-06-22
SWOT: The Evolution Of IT Service Providers To Business Technology Competitors SWOT: The Evolution Of IT Service Providers To Business Technology Competitors 2009-06-22
Making Leaders Successful Every Day June ##, #### | Updated: July ##, #### SWOT: The Evolution Of IT Service Providers To Business Technology Competitors by Chris Andrews for Vendor Strategy Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is
Microsoft Leads A Fragmented, Growing Content Management Market Microsoft Leads A Fragmented, Growing Content Management Market 2009-06-22
Web Site Brand Reviews: What, Why, And When Web Site Brand Reviews: What, Why, And When 2009-06-22
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Customer Experience Professionals ExECUTIvE SUMMARy During these uncertain economic times, it#;s even more important
Customer Experience Boosts Revenue Customer Experience Boosts Revenue 2009-06-22
Making Leaders Successful Every Day June ##, #### Customer Experience Boosts Revenue by Bruce D. Temkin for Customer Experience Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on best available resources. Opinions
Business Continuity Management People And Communications Trends Business Continuity Management People And Communications Trends 2009-06-21
Deriving Value From Data Governance Deriving Value From Data Governance 2009-06-19
Mobile ROI Is A Key Focus Of Vendor Selling Strategies Mobile ROI Is A Key Focus Of Vendor Selling Strategies 2009-06-18
Evaluating Server Blade Systems Evaluating Server Blade Systems 2009-06-18
Deciding Whether Or Not To Use A Portal Platform Deciding Whether Or Not To Use A Portal Platform 2009-06-18
Making Leaders Successful Every Day June ##, #### Deciding Whether Or Not To Use A Portal Platform by Matthew Brown and Tim Walters, Ph.D. for Information & Knowledge Management Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is
Consumers Want Healthcare Change, Lack Consensus Consumers Want Healthcare Change, Lack Consensus 2009-06-18
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Customer Experience Professionals Includes data from Consumer Technographics® ExECUTIvE SUMMARy Healthcare reformers in Washington claim
Community Launch Checklist Community Launch Checklist 2009-06-18
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Interactive Marketing Professionals ExECUTIvE SUMMARy Online communities are a powerful way to connect with customers
How Health Plans Use Health Risk Assessments How Health Plans Use Health Risk Assessments 2009-06-18
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Customer Experience Professionals ExECUTIvE SUMMARy Determined to bring medical costs under control, health plans use
IBM Delivers On Its Cloud Marketing IBM Delivers On Its Cloud Marketing 2009-06-18
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For IT Infrastructure & Operations Professionals ExECUTIvE SUMMARy After two years of concerted effort to engage enterprises
Software Configuration Management Tool Adoption Trends In The Americas Software Configuration Management Tool Adoption Trends In The Americas 2009-06-18
Making Leaders Successful Every Day June ##, #### Software Configuration Management Tool Adoption Trends In The Americas by Jeffrey S. Hammond for Application Development & Program Management Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information
How Satisfied Are Spanish Consumers With Online Customer Experiences? How Satisfied Are Spanish Consumers With Online Customer Experiences? 2009-06-18
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Customer Experience Professionals ExECUTIvE SUMMARy We asked more than #,### Spanish consumers how satisfied
How Satisfied Are Italian Consumers With Online Customer Experiences? How Satisfied Are Italian Consumers With Online Customer Experiences? 2009-06-18
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Customer Experience Professionals ExECUTIvE SUMMARy We asked more than #,### Italian consumers how satisfied
Hot Banking Tech Companies To Watch In 2009: Q2 Update Hot Banking Tech Companies To Watch In 2009: Q2 Update 2009-06-17
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Vendor Strategy Professionals ExECUT I V E S U M MA Ry The banking industry
The Forrester Wave™: Premise-Based IVR/Voice Portals, Q2 2009 The Forrester Wave™: Premise-Based IVR/Voice Portals, Q2 2009 2009-06-17
Making Leaders Successful Every Day June ##, #### The Forrester WaveTM: Premise- Based IVR/Voice Portals, Q# #### by Elizabeth Herrell for IT Infrastructure & Operations Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is
Winning Email Subscribers In A Down Economy Winning Email Subscribers In A Down Economy 2009-06-17
B2B Marketers: Tap Into Social Networking Sites To Energize Community Marketing B2B Marketers: Tap Into Social Networking Sites To Energize Community Marketing 2009-06-17
Making Leaders Successful Every Day June ##, #### B#B Marketers: Tap Into Social Networking Sites To Energize Community Marketing by Laura Ramos for Technology Product Management & Marketing Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited
Case Study: MetricStream Builds B2B Community With ComplianceOnline Case Study: MetricStream Builds B2B Community With ComplianceOnline 2009-06-17
Making Leaders Successful Every Day June ##, #### Case Study: MetricStream Builds B#B Community With ComplianceOnline by Laura Ramos for Technology Product Management & Marketing Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based
Heavy Consolidation Among The Content Security Vendors Signals Market Maturity Heavy Consolidation Among The Content Security Vendors Signals Market Maturity 2009-06-17
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Security & Risk Professionals ExECUTIvE SUMMARy In late ####, the content security market saw a number
Forrester's Value-Equation Sales Messaging Framework Forrester 2009-06-16
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Technology Product Management & Marketing Professionals ExECUT I v E S U M MA Ry As
Becoming A Strategic Security Vendor Becoming A Strategic Security Vendor 2009-06-16
Best Practices For Global Enterprise Architecture In Global IT Best Practices For Global Enterprise Architecture In Global IT 2009-06-16
Tech Horizons: ASG's metaCMDB, The Technology That Rocks Tech Horizons: ASG 2009-06-16
Making Leaders Successful Every Day June ##, #### | Updated: July #, #### Tech Horizons: ASG#;s metaCMDB, The Technology That Rocks by Jean-Pierre Garbani for Vendor Strategy Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly
Mobile Search: In Search Of Relevance Mobile Search: In Search Of Relevance 2009-06-16
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Consumer Product Strategy Professionals Client Choice report ExECUTIvE SUMMARy It is still early days for
Perform Realistic Web Testing To Ensure Blazing Fast Web Site Performance Perform Realistic Web Testing To Ensure Blazing Fast Web Site Performance 2009-06-16
Case Study: Learning From GlaxoSmithKline's Cloud-Based Email Decision Process Case Study: Learning From GlaxoSmithKline 2009-06-16
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For IT Infrastructure & Operations Professionals ExEcutivE Summary GlaxoSmithKline is moving approximately ##,### email users to
Security And Risk Consulting Continues To Grow Despite Economic Slowdown Security And Risk Consulting Continues To Grow Despite Economic Slowdown 2009-06-15
Consumer Product Innovation Consumer Product Innovation 2009-06-15
The ROI Of Product Life-Cycle Management The ROI Of Product Life-Cycle Management 2009-06-15
Making Leaders Successful Every Day June ##, #### | Updated: June ##, #### The ROI Of Product Life-Cycle Management by Roy C. Wildeman for Application Development & Program Management Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly
The Forrester Wave™: Network-Based IVR/Voice Portals, Q2 2009 The Forrester Wave™: Network-Based IVR/Voice Portals, Q2 2009 2009-06-15
Making Leaders Successful Every Day June ##, #### | Updated: June ##, #### The Forrester WaveTM: Network- Based IVR/Voice Portals, Q# #### by Elizabeth Herrell for IT Infrastructure & Operation Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is
Demand Insights: The SMB Software Market Demand Insights: The SMB Software Market 2009-06-15
Making Leaders Successful Every Day June ##, #### Demand Insights: The SMB Software Market by Tim Harmon for Technology Product Management & Marketing Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on best
Is An iPhone App Right For You? Is An iPhone App Right For You? 2009-06-12
Clouds Appearing In The Sky Of Outsourcing Clouds Appearing In The Sky Of Outsourcing 2009-06-12
US Email Marketing Forecast, 2009 To 2014 US Email Marketing Forecast, 2009 To 2014 2009-06-12
Making Leaders Successful Every Day June ##, #### | Updated: June ##, #### US Email Marketing Forecast, #### To #### by David Daniels for Direct Marketing Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is
US Millionaires Use Multiple Channels To Interact With Their Financial Advisors US Millionaires Use Multiple Channels To Interact With Their Financial Advisors 2009-06-12
Making Leaders Successful Every Day June ##, #### US Millionaires Use Multiple Channels To Interact With Their Financial Advisors by Bill Doyle and Peter Wannemacher for eBusiness & Channel Strategy Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is
Case Study: Wachovia Demonstrates The Value Of Business Architecture Case Study: Wachovia Demonstrates The Value Of Business Architecture 2009-06-12
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Enterprise Architecture Professionals ExECUTIvE SUMMARy As interest in business architecture heats up, IT and business
Create An Enterprise Integration Strategy To Lower Your Costs Create An Enterprise Integration Strategy To Lower Your Costs 2009-06-12
Making Leaders Successful Every Day June ##, #### Create An Enterprise Integration Strategy To Lower Your Costs by Ken Vollmer for Enterprise Architecture Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on
Identifying Components Of The Network Skills Gap Identifying Components Of The Network Skills Gap 2009-06-12
Making Leaders Successful Every Day June ##, #### Identifying Components Of The Network Skills Gap by Chris Silva and Usman Sindhu for IT Infrastructure & Operations Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is
TechRadar™ For I&O Professionals: Green IT 1.0 Technologies, Q2 2009 TechRadar™ For I&O Professionals: Green IT 1.0 Technologies, Q2 2009 2009-06-12
Making Leaders Successful Every Day June ##, #### TechRadarTM For I&O Professionals: Green IT #.# Technologies, Q# #### by Doug Washburn for IT Infrastructure & Operations Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited
The Customer Experience Review, Q2 2009 The Customer Experience Review, Q2 2009 2009-06-11
The Current State Of Global IT Infrastructure Outsourcing The Current State Of Global IT Infrastructure Outsourcing 2009-06-11
Apple Furthers Its Phone World Domination Plan Apple Furthers Its Phone World Domination Plan 2009-06-11
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Consumer Product Strategy Professionals Includes data from Consumer Technographics® ExECUTIvE SUMMARy On June #, ####
Market Overview: Business Service Management Market Overview: Business Service Management 2009-06-11
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Vendor Strategy Professionals ExECUTIVE SUMMARy Enterprises continue to invest in business service management (BSM) projects
Who's Hot In Business Service Management Who 2009-06-11
Making Leaders Successful Every Day June ##, #### | Updated: July ##, #### Who#;s Hot In Business Service Management by Peter O#;Neill and Evelyn Hubbert for IT Infrastructure & Operations Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction
Help Sales Teams Connect With Buyers By Mining Quantitative Survey Data Help Sales Teams Connect With Buyers By Mining Quantitative Survey Data 2009-06-11
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Technology Product Management & Marketing Professionals Includes data from Business Data Services ExECUTIvE SUMMARy Sales teams
Customer Experience Index 2008 Snapshot: TV Service Providers Customer Experience Index 2008 Snapshot: TV Service Providers 2009-06-11
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Customer Experience Professionals Includes data from Consumer Technographics® ExECUTIvE SUMMARy Forrester asked more than #
Market Momentum: IT Security Market, H2 2008 Market Momentum: IT Security Market, H2 2008 2009-06-11
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For Vendor Strategy Professionals ExECUTIVE SUMMARy Forrester#;s market momentum overview assists vendor strategy professionals in
Social Computing Strategies For Luxury Brands Social Computing Strategies For Luxury Brands 2009-06-11
Making Leaders Successful Every Day June ##, #### Social Computing Strategies For Luxury Brands by Mary Beth Kemp for Marketing Leadership Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on best available
What Domain Name Changes Mean For eBusiness What Domain Name Changes Mean For eBusiness 2009-06-11
Headquarters Forrester Research, Inc., ### Technology Square, Cambridge, MA ##### USA Tel: +# ###.###.#### · Fax: +# ###.###.#### · www.forrester.com For eBusiness & Channel Strategy Professionals ExECUTIvE SUMMARy When we last looked at the hype surrounding generic
Working iPhone Owners Tap The Mobile Internet Working iPhone Owners Tap The Mobile Internet 2009-06-11
Making Leaders Successful Every Day June ##, #### Working iPhone Owners Tap The Mobile Internet by Ted Schadler for Information & Knowledge Management Professionals © ####, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on best
Technology Populism Shapes The Technology Vendor Landscape Technology Populism Shapes The Technology Vendor Landscape 2009-06-10
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